Helpful Information

Knowledge is power

Check back often for more helpful information from Hiawatha National Bank.

 

TELEBANK Call (800) 768-0858

Use your touch-tone phone to get balance information, transfer funds, keep track of outstanding checks & ATM transactions, double-check deposit amounts and much more.


Bank on the GO  

Download our app today and be able to electronically deposit checks! To learn more click here for our Mobile Banking FAQ.


To learn more about our Online Banking click here or our FAQ.


For more information about our Online and Mobile banking >>> CLICK HERE <<< to go to our eBanking page.


How to protect yourself from Fraud

To take the necessary steps to protect yourself from fraud it is important to review your monthly and/or online statements carefully and call us immediately if you see any suspicious activity. For more information and helpful tips click the links below:


It’s never too late to ensure your safety when shopping online.
We want nothing more to than to help our customers stay safe and financially protected at all times during the holiday. And remember, these online shopping tips are helpful year around! 


Learn more about ID Theft Prevention >>> CLICK HERE

Debit / ATM Card Information

A Debit Card from Hiawatha National Bank offers the convenience to make purchases at millions of locations plus the power of an ATM Card.

Check out all the great benefits of a Debit Card:

  • No need to carry cash - the Debit Card allows you to pay for purchases with money from your checking account with Hiawatha National Bank without writing checks
  • A great budgeting tool and record of your purchases - all transactions are detailed on your monthly checking account statement
  • Accepted anywhere VISA cards are accepted, you can also add your Hiawatha Card to the following digital wallets, Apple Pay , Google Pay and Samsung Pay
  • Save time and postage by using your debit card to pay monthly recurring payments such as utilities, cable or insurance
  • Download  our Card Control App and control your card with your mobile device, turn your card on or off, get real time alerts to stay informed when your card is used, Transactions controls allow your card to only work in specific locations, set spending limits for general use or specific thresholds by merchant types.
  • Card Care Center 24/7 customer service line to assist our clients 24/7 , report lost or stolen cards , set domestic travel advisories, activation and Pin assistance, Digital Wallet, Card Control and Fraud transactions monitoring support, Limit adjustments up to $5,000, Transaction Research and inquires and Damaged Card Replacement.

Important Debit / ATM Card Information 

Traveling out of the country and planning on using your debit card? Or maybe staying in and making an international online purchase? Please note: for your security, we do not support foreign transactions online. We also do not authorize foreign transactions without prior knowledge of your travel plans. Contact a Client Service Representative today to prepare for your international vacation at (888) 460-8723.

Lost or stolen card? Call (800) 699-0108.

24 Hour Card Support Call (800) 699-0108.

24 Hour Debit Card Activation & PIN call (800) 992-3808

Debit / ATM Card FAQs


Credit Report
Monitor accounts closely and frequently. By viewing accounts online and checking throughout the month, customers will be able to identify possible problems sooner.

Review credit reports every three or four months. Consumers are entitled to one free credit report from each of the three major credit bureaus per year. They can request a single report from one of the bureaus every three or four months. By staggering these requests, consumers will be able to monitor credit throughout the year.

Experian Security Freeze
(888) 397-3742 

Equifax Security Freeze
(800) 685-1111
TransUnion Security Freeze
(800) 680-7289


Warning - Fraud Alert

The Hiawatha National Bank ("HNB") website is www.hnbank.com and is the only website you should access to transact with HNB.  Note we are already pursuing legal action against one fraudulent domain. Please be careful and diligent when processing banking transactions on the internet. To limit risk, you may want to bookmark the current site for your protection and ours. If you have questions, need guidance or wish to report a discrepancy please email clientservices@hnbank.com or call us at (888) 460-8723.


Privacy Notice

Hiawatha National Bank has never shared or sold any of our customer’s personal information and it is the policy of this bank to not share or sell any such information in the future.


CONFIDENTIALITY AND SECURITY OF NONPUBLIC PERSONAL INFORMATION:

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Click here for a copy of our Privacy Notice


CONCERNS OR QUESTIONS:

Your confidence in the privacy provided you by this bank is of utmost importance to this bank, it’s directors, officers and employees. Should you have any questions or concerns please call your local bank manager, or call our Senior Managing Director of Operations, Cyndy Tuttle at the Glenwood City Office (715) 265-4211.